Shipping policy

National Delivery Policy

Delivery Options & Costs

We offer the following delivery options within South Africa:

Door-to-door delivery:
A standard delivery fee starting from R185, calculated based on the weight of your order. Delivery is verified using an allocated PIN.
Locker delivery:
Available from R85, with pricing also based on parcel weight.
Collection is completed by entering the secure PIN provided to open the locker.

While many online stores advertise free delivery, we believe in transparency. As a small local business, we pay our couriers directly. Rather than hiding delivery fees in product prices, delivery charges are clearly displayed at checkout, allowing us to keep our product prices fair and competitive.

Delivery Timeframes

Delivery usually takes 2–6 working days.

Delivery times may be extended due to:

Stock clearance processes
Supplier delays
Courier or unforeseen logistical challenges

In such cases, delivery may take up to 12 working days. In rare and exceptional circumstances, delivery may take up to a maximum of 30 days. If this happens, we will communicate with you every step of the way.

If we are unable to deliver your order within the stated delivery timeframe, we will notify you. You will then have 7 (seven) days from receiving this notification to decide whether to cancel your order. If you choose to cancel, you will receive a full refund of the purchase price.

Completion of Delivery

African Pride Collection’s delivery obligation is fulfilled once the order has been successfully delivered or collected using the allocated PIN. We are not responsible for any loss, damage, or unauthorised use of products after delivery or collection has been confirmed.

Delivery Verification (PIN-Based)

To ensure secure delivery:

Door-to-door deliveries are confirmed by entering the allocated PIN provided to the recipient.
Locker deliveries are confirmed by entering the PIN to access the locker.

Please ensure that the correct contact details are provided at checkout, as the PIN is sent directly to the recipient.

Missing Items

If you receive your parcel and discover that an item is missing, please contact us immediately upon receipt at tondani@africanpridecollection.co.za

For all returns, exchanges, or refunds, please refer to our Refund Policy, which outlines the process in detail.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking number and a link to track your shipment online.

If you do not receive this email within 2–3 working days after payment confirmation, please contact us at tondani@africanpridecollection.co.za, and we will gladly assist.

International Shipping & Delivery Policy

1. International Shipping Availability

We proudly ship internationally to most countries worldwide. If your country is available at checkout, we are able to deliver to your location.

All international orders are shipped from South Africa.

2. Courier & Delivery Time

International orders are shipped using FedEx International Priority.

Estimated delivery time: 2–6 business days
Delivery time refers to transit time after dispatch, not order processing time.
Delivery times may vary due to customs clearance procedures, public holidays, or factors beyond our control.

3. Shipping Fees

International shipping fees are calculated at checkout based on your destination and parcel weight.

⚠️ Important:
The shipping fee does NOT include:

Import duties
Customs taxes
VAT or local sales taxes
Customs clearance or handling fees

These charges are not set by us and are determined by your country’s customs authorities.

4. Duties, Taxes & Customs Fees

All international customers are fully responsible for paying any duties, taxes, or customs fees charged by their country upon arrival.

These fees are payable directly to your local customs authority or courier.
We do not collect, estimate, or refund customs charges.
Refusal to pay customs fees may result in the parcel being returned or destroyed. Any costs incurred will not be refunded.

This is standard international trade practice.

5. Customs Compliance

We comply with international shipping regulations by:

Accurately declaring the contents and value of all shipments
Providing commercial invoices and required export documentation
Shipping products legally permitted for export from South Africa

It is the customer’s responsibility to ensure that the products ordered are permitted for import into their country. We are not liable for items delayed, seized, or rejected by customs due to local regulations.

6. Order Processing

Orders are typically processed within 1–3 business days.
Once shipped, you will receive a tracking number via email.
Tracking updates are provided by FedEx.

7. Delays & Force Majeure

We are not responsible for delays caused by:

Customs inspections or clearance delays
Weather conditions
Strikes or courier disruptions
Incorrect or incomplete delivery information provided by the customer

While we always assist where possible, delivery timelines are ultimately controlled by the courier and customs authorities.

8. Incorrect Address Information

Please ensure all shipping details are correct at checkout. We are not responsible for:

Delays or loss due to incorrect addresses
Additional courier charges resulting from address corrections

9. Returns & International Orders

If you receive your parcel and discover that an item is missing, faulty, or incorrect, please contact us immediately upon receipt at tondani@africanpridecollection.co.za